Shipping policy

Last updated: 21 September 2026

WHO SHIPS YOUR ORDER

Our products are held at Avado Logistics, our fulfilment centre in Oldenzaal (Twente, the Netherlands). They pack your order and hand it to the carrier. So your order comes from the Netherlands, even if you live in Germany or elsewhere in Europe. You bought from us: we remain your point of contact for everything to do with your order.

SHIPPING COSTS

Orders over €50 ship free. Below that we charge shipping, depending on the delivery country. You see the exact amount in your cart before you pay — nothing is added after that.

WHEN YOUR ORDER LEAVES

Order before 4pm on a working day and your parcel leaves the same day. Orders placed after 4pm, at the weekend or on a public holiday leave on the next working day.

DELIVERY TIMES

Netherlands, Belgium and Germany: 1–2 working days.
Rest of Europe: 3–5 working days.

These are our carrier's usual times, not a guarantee. In busy periods — holidays, promotions — it can take a day longer.

WHERE WE DELIVER

We deliver to Austria, Belgium, the Czech Republic, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Poland, Portugal and Spain.

Do you live outside these countries and still want to order? Email us at hello@salvatore.hair and we will see what is possible.

TRACKING YOUR ORDER

As soon as your parcel is with the carrier, we send you a shipping confirmation by email with a track-and-trace code, so you can follow your parcel to your door. Cannot find that email? Please check your spam or promotions folder before contacting us.

INCORRECT ADDRESS

Please check your address carefully before you pay. If an order cannot be delivered because of an incorrect or incomplete address and comes back to us, we are happy to send it again; the shipping cost of that second delivery will be charged to you. Noticed something wrong right after ordering? Email us as soon as you can at hello@salvatore.hair — as long as the parcel has not been packed, we can change the address.

NOT DELIVERED, DAMAGED OR LOST

Did your parcel arrive damaged, or does the tracking say it was delivered while you received nothing? Contact us at hello@salvatore.hair. We will investigate with the carrier and put it right — with a replacement or a refund. Do not wait too long: carriers usually only accept an investigation up to thirty days after dispatch.

RETURNS

Would you like to send something back? Please register your return first at hello@salvatore.hair. Returns go to our fulfilment centre: Hanzepoort 14, 7575 DA Oldenzaal, the Netherlands. The conditions and deadlines are in our refund policy: https://www.salvatore.hair/en/policies/refund-policy

QUESTIONS

Questions about your delivery? Email us at hello@salvatore.hair. On working days we usually reply the same day.