Refund policy

Last updated: 21 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@salvatore.hair. Please note that returns will need to be sent to the following address: Hanzepoort 14, 7575 DA Oldenzaal, The Netherlands.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@salvatore.hair.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Salvatore hair wax is a personal care product. For hygiene reasons we can only take it back while it is unopened and the seal is intact. Once the jar has been opened or used, we cannot accept it as a return.

Unfortunately, we cannot accept returns on sale items or gift cards either.

None of this applies if something is wrong with your order. If your item is damaged or defective, or you received the wrong one, please contact us — see Damages and issues above.

Not sure whether your situation falls under this? Just email us and we will take a look.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

For sealed personal care products the law provides one exception: once the seal has been broken, the right of withdrawal lapses, because the product can no longer be sold for reasons of health protection and hygiene.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@salvatore.hair.

Salvatore Hair Products is a trade name of Mooibier.nl B.V.

Mooibier.nl B.V.
Van Staverenstraat 39B
2811 TL Reeuwijk
The Netherlands

Chamber of Commerce (KvK): 61292168
VAT number: NL854286792B01
Email: hello@salvatore.hair